Wellness Consultant

Department: Wellness
Reports to: Wellness Manager

Summary

Provides exceptional customer service by helping customers make informed decisions about wellness products, including supplements and personal care items, while strictly adhering to DSHEA guidelines. Supports a clean, organized, and well-merchandised department.

Responsibilities

• Engage with customers to understand their wellness goals and provide helpful, general product guidance.
• Educate customers on product features, ingredients, and intended use based on available product information and labeling.
• Clearly avoid diagnosing conditions, prescribing treatments, or making disease-related claims.
• Encourage customers to consult healthcare professionals for medical concerns or conditions.
• Maintain up-to-date knowledge of wellness products, brands, and industry trends.
• Restock shelves, ensure accurate pricing and labeling, and maintain proper product rotation.
• Maintain high standards of cleanliness and merchandising throughout the department.
• Assist with inventory counts, ordering support, and promotional displays.
• Refer complex or sensitive customer questions to the Wellness Manager.

DSHEA Compliance Expectations

• Do not diagnose, treat, cure, or prevent any disease.
• Do not recommend products as a substitute for medical care.
• Only share information that is consistent with product labeling and structure/function claims.
• Use appropriate language such as “may support,” “may help maintain,” or “traditionally used for.”
• When in doubt, defer to management or recommend the customer consult a licensed healthcare provider.

Qualifications

• Interest or background in health, wellness, or nutrition.
• Retail or customer service experience preferred.
• Strong communication and listening skills with the ability to build trust.
• Ability to stay within defined compliance guidelines while still being helpful and engaging.
• Ability to lift up to 25 lbs and stand for extended periods.

Performance Expectations

• Customer Service: No incidents of three stars or less in customer reviews.
• Safety: Follow all safety policies and procedures.
• Merchandising: Help the department achieve 95% or better in merchandising audits.
• Profit: Help the store meet or beat profit budget.